Amazing Career Moments Happen Here 

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible. 

Position Overview 

We’re searching for a Business Analyst to join our Solution Services team to help us develop and deliver custom technology solutions to our customers. In this role, you will be responsible for writing business requirements and creating design documentation for all Solution Services projects, across all product platforms. The Business Analyst will work closely with our architecture and development teams to provide the best client solution possible. Project design duties will include working with customers to document business needs and workflows combined with protype screenshots and flows. Once approved by the customer, you will present all documentation to development for execution. The Business Analyst will be responsible for quality assurance testing and communication with the customer until project completion. This role will require involvement in all relevant Applied product readiness streams to stay up to date on the latest releases and product functionality.

What You’ll Do

Technical Development & Programming:

• Review, analyze, and define business requirements with our customers
• Participation and lead client discovery sessions
• Communicate internally with management, architecture, and development to coordinate planning of a successful project and execution of work
• Regularly meet with customers to communicate analyze, solution, present, and receive feedback on project work
• Provide quality assurance on all projects by testing all custom work before it’s delivered to the client
• Assisting education with the development of training materials as needed
• Execute implementation of standard tools and products via working sessions with the client

We’re Excited to Learn More About You 

Your experience may include: [3-6, depending on seniority level] 

• 2-3 years business analyst experience and work 100% remote in Canada
• Strong attention to detail - the ability to analyze and communicate the business and technical requirements
• Solid understanding and proven experience in requirements definition and management techniques including business process, use case, personas, workflow, and data modeling
• Strong leadership skills
• Experience producing detailed requirements documentation for software applications and conducting client facing discovery
• Experience with workflows/designing/diagramming enterprise software applications
• Experience developing QA processes and developing training material
• Bachelor’s degree or equivalent work experience (2-3 years) in the areas of Information Science, Computer Science, Insurance, or related disciplines

You may have other skills or credentials, including:

• Development background
• Insurance related experience
• Database and end-user experience for Agency Management System
• Experience with Visio, Figma or similar design tools
• Experience with Confluence/JIRA or similar tools

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply! 

When You Join Team Applied, You Can Expect: 

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. 

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. 

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: 

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters: 
 Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.  

EEO Statement   

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.  

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