Applied Systems, Inc.

  • Software Documentation Specialist

    Job Location US-IL-University Park | US-GA-Atlanta
  • Job Description

    Make a Difference Every Day with Team Applied
    The people of Applied are making a difference every day through innovation and a commitment to help safeguard and protect what matters most.  With first-to-market software, mobile and data analytics solutions, Applied is revolutionizing companies to strengthen their position as trusted advisors to clients across the world.  Our core values challenge employees to make a difference every day with excellence for customers and support for the communities around us. We believe that success comes from a dynamic working environment that offers professionals an opportunity to grow and succeed alongside extraordinary people.

    Learn how you can make a difference on Team Applied.

    Job Summary
    Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Software Documentation Specialist to join our Product Services team, which is responsible for content strategy, development, and delivery for our suite of broker management software solutions.  In this role, you will develop and maintain content for all of Applied’s products, including user guides, help files, installation documentation and configuration guidelines. You will liaise closely with our network of internal subject matter experts to build the requirements and develop content which ensures adoption and ongoing utilization of our product by our clients.

    Additional responsibilities include:

    • Use content tools to manage (publish, update) content for all Applied Products help files and product documentation
    • Work with cross-department team to ensure all content is up-to-date, engaging, relevant, and appropriate
    • Leverage relationship with internal subject matters to gain insight into industry trends to ensure content coincides with the marketplace
    • Maintain a comprehensive knowledge of Applied Systems’ products, company directives, insurance industry trends, and technical communication



    • Bachelor’s Degree in Technical Communications, English, or related field; or equivalent work experience
    • 1-5 years of content development experience; may consider new grads with strong internship/experiential learning
    • Working knowledge in the use of Microsoft Office & Adobe Creative Suite; exposure to Help Authoring tools such as, Adobe RoboHelp or Madcap Flare, are helpful but not required
    • Working knowledge in how translate software processes (complex subjects) into comprehensive requirements that are easily understood
    • Working knowledge of HTML or JavaScript a plus
    • Superior communication (verbal and written) and interpersonal skills
    • Excellent time management skills; able to manage concurrent projects on varying size and complexity
    • Ability to organize and oversee projects from initial concept through completion and launch


    Corporate Profile
    Applied Systems is a leading provider of software that powers the business of insurance.  Recognized as a pioneer in agency management systems, insurance organizations rely on the company’s software to manage their clients and policies in a consistent manner to minimize risk, reduce operating expenses, and drive sustainable growth and profitability. Leading the industry in technology innovation, Applied Systems has been at the forefront of data exchange between agencies, brokers, carriers and their clients. Today, the company has more than 1,500 employees with customers throughout the United States, Canada, the United Kingdom, and Ireland.  By automating the insurance lifecycle, Applied Systems remains committed to help safeguard what matters most to millions of people around the world. To learn more, please visit


    Employees feel appreciated at Applied Systems.  In addition to a competitive benefits package that starts on the first day of employment, we offer paid time off, a flexible ”Dress for your Day” casual dress code, and an open communication policy.  The resulting atmosphere is professional and conducive to productivity, yet comfortable and fun.


    Applied Systems welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.




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