Applied Systems, Inc.

Customer Support Technician

Job Location US-FL-Tampa

Job Description

Make a Difference Every Day with Team Applied
The people of Applied are making a difference every day through innovation and a commitment to help safeguard and protect what matters most.  With first-to-market software, mobile and data analytics solutions, Applied is revolutionizing companies to strengthen their position as trusted advisors to clients across the world.  Our core values challenge employees to make a difference every day with excellence for customers and support for the communities around us. We believe that success comes from a dynamic working environment that offers professionals an opportunity to grow and succeed alongside extraordinary people.

Learn how you can make a difference on Team Applied.

Job Summary
Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a Customer Support Technician to join our outstanding IVANS Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry.  In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company.  You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.


Additional responsibilities include:

  • Track all customer interactions via Salesforce system
  • Provide effective, proficient customer service in a professional and courteous manner
  • Escalate issues to the proper level/area of customer support when necessary


  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
  • Strong written and verbal communication skills; strong telephone skills
  • 1+ year of customer service experience; prior helpdesk experience helpful but not required
  • Experience working with personal computers and in Microsoft applications
  • Solid technical, hardware, software, and/or operating system(s) knowledge/exposure via work or educational pursuits is ideal


Corporate Profile

Applied Systems is a leading provider of software that powers the business of insurance.  Recognized as a pioneer in agency management systems, insurance organizations rely on the company’s software to manage their clients and policies in a consistent manner to minimize risk, reduce operating expenses, and drive sustainable growth and profitability. Leading the industry in technology innovation, Applied Systems has been at the forefront of data exchange between agencies, brokers, carriers and their clients. Today, the company has more than 1,500 employees with customers throughout the United States, Canada, the United Kingdom, and Ireland.  By automating the insurance lifecycle, Applied Systems remains committed to help safeguard what matters most to millions of people around the world. To learn more, please visit


Employees feel appreciated at Applied Systems.  In addition to a competitive benefits package that starts on the first day of employment, we offer paid time off, a flexible ”Dress for your Day” casual dress code, and an open communication policy.  The resulting atmosphere is professional and conducive to productivity, yet comfortable and fun.


Applied Systems welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.




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